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FAQ (Frequently Asked Questions)

Below is a list of answers which may help you on this site. Of course you will have other questions that we haven't even thought of, so please us, and we would be happy to help.

HOW TO PURCHASE PRINTS / PRICE OF PRINTS /
SHIPPING / ARE ORDERS SECURE /
DON'T WANT TO ORDER ONLINE /
QUALITY OF PRINTS / PRINTING PROCESS / GUARANTEE / WHY ARE PRINTS SO INEXPENSIVE /
CAN I GET OTHER SIZES /
CAN I GET PRINTS OF OTHER IMAGES /
GIFT CERTIFICATES /

We are trying to make the purchase of our beautiful prints very easy, flexible, full of guarantees and smiles.



HOW TO PURCHASE PRINTS

In the picture galleries, many of the images have

Once there, you select the prints you wish to purchase, going back and forth from the gallery pages to the cart page, until you are ready to check out. On the cart page you select the size of the prints you want. You also have the choice of a gloss finish or mat, we always prefer mat. When you check out, you select your shipping method, they total the price of the prints and shipping and proceed through the money stuff (aren't you glad I am not handling that).

All e-commerce, transaction fulfillment, and customer service is handled by Printroom, including:

  • taking the customers orders online;
  • handling customers' credit card authorization as well as check or money order payments;
  • making prints (greeting cards, calendars, or gifts; if offered);
  • mailing orders to customers; and
  • providing full after-sale customer support and resolving all customer issues, if any.

We have made many purchases through Printroom.com and have been totally satisfied with every part of every transaction. That is why we use them. They are very professional and use the state of the art for order fulfillment.

Printroom's credentials include being the official online photo finisher for leading photographers and organizations such as Miss America Organization as well as many other state pageants. Every day, thousands of customers trust their online business to Printroom.com.



PRICE OF PRINTS

5" x 7" prints are $10.00 each

8" x 10" prints are $30.00 each

11" x 14" prints are $59.00 each

Sales tax is charged on orders shipped to CA.

See SHIPPING AND HANDLING below.

And there are usually quantity discounts or special offers, which could lower the price.

Special note: There is an offer, if you buy two 8x10s or two 5x7s, you get one free. It turns out that you have to buy two of the same image and get the third of the same image for free. Keep one for yourself and give the others as gifts. We don't know how to split the offer up. Sorry.

As we said, these prices for this type of art are very reasonable. But don't think that the quality is anything less that superb. See WHY ARE PRINTS SO INEXPENSIVE.




SHIPPING AND HANDLING

You select your shipping method at check out.

We add nothing above Printroom.com's standard shipping & handling charge, which is borne by the customer and depends on the shipping method the customer selects. Shipping begins at $2.95 First Class, for up to five 8 X 10s, or twenty five 5 x 7s. They offer US Postal Service First Class (standard), USPS Priority, FedEx and Air Mail for outside the US.

All orders are processed in 3 business days or less. After the order is processed, it will be shipped from Printroom.com, in California. Shipping times will vary depending on the mail service you select: US Postal Service, Priority, or Fed Ex.




ARE ORDERS SECURE?

YES. When you place an order with Printroom.com, all information (including the credit card transaction) is encrypted using their secure software server (SSL) before it is sent over the internet. Their Secured Server can only read this information and data.

Printroom.com accepts VISA, Master Card and American Express credit cards, as well as personal checks and money orders. They use a secure server for all purchase transactions.




I DON'T WANT TO ORDER ONLINE

We understand. There are many people who do not like to order things online. There are many reasons and the newspapers are full of articles about identity theft and people getting ripped off. The more technology increases, the more problems we have to face.

If this is an issue for you, we have a few other methods of payment you can use:

  • You can mail a check directly to Printroom.com, after completing the order on-line. There is no credit card transaction using this method.

  • You can mail a check directly to us. We will gladly accept orders by e-mail. Just and let us know what you want and we will respond with the total price to be submitted, including shipping. We will not add anything extra. No cash, please. When we receive payment, after a three to seven day waiting period to allow the check to clear, we will process the order through Printroom.com, using only your name and address for shipping. Again, there is no credit card transaction.

  • You can pay by PayPal directly to us. You should first e-mail us at , telling us what prints you want and how you wanted it shipped. We will reply, let you know the full price and show you how to pay from your PayPal account into ours. It is very easy if you have it set up. Then we will process through Printroom.com for you.

    If you have any other suggestions, just ask and we will try to accomadate your requests.




    GUARANTEE

    Satisfaction We want your purchase here at The Creator's Fingerprints to be as simple, comfortable, pleasant and enjoyable as possible. We hope to accomplish this by removing all hassles and any concerns you may have.

    Printroom.com stands behind their print quality and service and offers all customers a 100% Money Back Guarantee on all products and services purchased from Printroom.com.

    And if there is ever any problem that Printroom.com will not resolve, then The Creator's Fingerprints will also stand behind our products, including 100% money back, for any reason you are displeased. You must first explain the problem, show your resolution documentation from Printroom.com. After we reach an understanding and an agreement, you must return the print in question at your expense. When we receive the returned print, we will refund your money. This guarantee is only good for 30 days after purchase. You can't return it if you change the color of your wallpaper.





    QUALITY OF PRINTS

    You expect the highest quality product and service. Not something we cranked out on the printer in our office. These are Professional quality prints, using color managed workflow for professional results.

    We have found it interesting that we have sold many more prints at art shows than on-line. I believe it is because the prints in hand look so great. The high quality and beautiful colors really look great.

    Printroom.com uses digital printers with the highest quality silver halide chemical process as used by high quality photo finishers. This is direct digital continuous tone printing, which produces stunning photographic prints, far superior to ink-jets or dye sublimation printers. These are Professional Quality Prints. All professional photographers know that quality digital print processing starts with world-class printers and paper.

    Fuji Film The photographs are printed on real photo paper, Fuji Crystal Archive paper, which comes in 250 to 300ft rolls. In addition to the superior photo quality output, the real photo paper is durable and resistant to fading. We have selected matte finish to produce top-quality prints from our digital images.

    Printroom.com's photographs LAST! With their state of the art printing process, images will not fade away and the long-term results are the same as standard high quality 35mm photos.

    We have made many purchases through Printroom.com and have been totally satisfied with their print processing. That is why we use them. They process all the products we offer at art galleries and art and craft shows. They really look good, professional, not like your printer at home.

    Printroom's credentials include being the official online photo finisher for leading photographers and organizations such as Miss America Organization as well as many other state pageants. Every day, thousands of photographers trust their online business to Printroom.com and rely on Printroom.com's color-managed printing capabilities to deliver high-quality prints to their customers.

    See the GUARANTEE above.




    PRINTING PROCESS

    We are not cranking out prints on the printer in our office, with uneven surfaces or strange colors. These are Professional quality prints, using color managed workflow for professional results.

    Printroom.com uses digital printers with the highest quality silver halide chemical process as used by high quality photo finishers. This is direct digital continuous tone printing, which produces stunning photographic prints far superior to ink-jets or dye sublimation printers. These are Professional Quality Prints. All professional photographers know that quality digital print processing starts with world-class printers and paper. Printroom.com uses the latest silver halide photographic printers available, as well as, Fuji Crystal Archive paper to produce top-quality prints from our digital images. Through constant equipment calibration and color profiling, Printroom.com is able to ensure consistent and predictable print output with each order today, next month, and next year.

    The photographs are printed on real photo paper, Fuji Crystal Archive paper, which comes in 250 to 300ft rolls. This adds to the superior photo quality output.




    WHY ARE PRINTS SO INEXPENSIVE

    We are frugal and careful people. We don't like to spend a lot of money. I don't think I would buy an expensive print.

    We are not making a living from photography. We do not depend on this income to pay our mortgage. We have regular 8 to 5 jobs and do this in our spare time, like a hobby.

    We want to keep the prices of our prints at a very reasonable level, so anyone could afford one. We enjoy watching people who appreciate a print for it's beauty, or inspiration, or interest, or just as art. Not a lot of people understand art, so we don't want to hold them back because of price. So we believe that the more of our prints are in the homes, the better life can be.

    We know that there are some folks who think art must be expensive to be good. The more expensive it is, the more worthy the artwork. We don't believe that is true. We appreciate art for how it makes us feel, what emotions it stirs up, if it makes us laugh or cry, if it helps us appreciate The Creator's handiwork, if it brings peace into our homes. That doesn't have to be expensive.




    CAN I GET PRINTS IN OTHER SIZES

    The three sizes we offer as standard are 5" x 7", 8" x 10", and we recently added 11" x 14".

    We do not offer smaller size prints because it is not worth the effort, and the minimum order size is $5. We do sell some smaller sizes at the art and craft shows, and they are popular (and cheap).

    We do not offer the larger sizes because many of our older photographs were taken with a 3 megapixel camera. They look great at the smaller sizes, but would begin to pixilate as the size got larger.

    But many of our newer pictures would be great on larger size prints. We have recently printed some up to 20" x 30", and they look great. We are sure they would be excellent quality even up to 24" x 36" and very good quality at 30" x 40". So, some images could be printed at the larger sizes.

    We have had requests for larger prints. Generally, the price probably scares them away. If you are interested in a larger print, please and we will let you know if it is available in the larger sizes. You would send us payment (maybe PayPal), we would then submit the order through Printroom.com and they would ship directly to you. This would be no problem for us.

    16" x 24" prints would be $85.00 each, shipping and handling included

    20" x 30" prints would be $129.00 each, shipping and handling included

    If you want any other custom size within the range from 3" x 5" to the 20" x 30", just , and we would be happy to quote a price or quantity.




    CAN I GET PRINTS OF OTHER IMAGES

    There are some images in our gallery which are not available in the Printroom.com gallery. If there is one you would like to purchase as a print, just , and we would be happy to add it onto the Printroom.com gallery.

    And if there is something that you collect or have been looking for, such as; a topic, an animal, a place... but we do not show it here, again you can , and we would be happy to search our archives and add it onto the Printroom.com gallery. We do have some unusual images that are not commercially viable, but what the heck. Check it out.




    EDITORIAL AND ADVERTISING USE

    To inquire about usage of an image, for magazines or advertising, please send the picture number and a description to ,along with information about your request, such as type of usage, duration, circulation, and we will respond with a timely answer. Please be very specific in the e-mail title, I have become very quick and brutal with the delete button. And if you have other image needs, but don't see the subject on our galleries, please ask. We do have thousands of other images.




    GIFT CERTIFICATES

    Wouldn't it be great to give a gift print from The Creator's Fingerprints. It would show that you are giving a very personal gift and that you have great taste. But you are not sure what your friend or relative would like, which image they would appreciate on their wall (it's such a personal taste thing). How can you work it all out?

    With a Photo Pass Gift Card. You pre-pay for any size print(s) you want to give and pre-pay for shipping (if you want). Then we would send you a coupon number by e-mail which could be used right away. And we would mail you a Photo Pass, which is a coupon printed on 3.5"x5.0" photographic paper which can be given as a gift. To arrange for a gift card, just . We would determine the amount (no extra markups over the regular prices), then you would then send us payment (see possibility of using PayPal "Donate" below, includes credit card or PayPal payments), we would then submit the gift card through Printroom.com.

    When your gift recipient goes to our Printroom.com online gallery to order (info is on the card), they will simply input on the "Shipping Address" page the unique coupon number printed on the Photo Pass. The gift recipient will receive a credit for the value of the Photo Pass and only pay for any items ordered in excess of the value of the Photo Pass.

    Each Photo Pass is a ONE TIME USE COUPON. This means that once your gift recipient has used the Photo Pass, it will be retired and cannot be used again even if the full value of the Photo Pass is not redeemed. Please make sure to inform your gift recipient of this feature. The expiry date printed on each Photo Pass will indicate when the card expires, which we usually set at two months.

    We have had many happy gift recipients with Photo Pass cards. We give them out at Christmas. It's easy and makes for a unique gift idea.

    Businesses could give these out as incentives, awards or a thank-you, to employees, suppliers or customers. It's better than a calendar.

    We also have the ability to put the images on coffee cups, T-shirts, puzzles, coasters, greeting cards, note cards and magnets.







    We have tried to think of any question you might have. Of course you will have other questions that we haven't even thought of, so please , and we would be happy to help.



  • BACK TO HOME PAGE

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    Visit our nature photo gallery. Buy some beautiful and interesting prints.
    Everyone will be impressed with your good taste.
    And consider our Gift Certificates. Easy and Thoughtful.





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